Last Updated: 13 August 2026

1. INTRODUCTION

Welcome to Kalahari Biltong.

Kalahari Biltong respects your privacy and is committed to protecting your personal information when you visit our website, create an account, place an order, make a payment, contact us or otherwise interact with our online store.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, and the rights you have in relation to your personal information.

This Privacy Policy is intended to comply with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), as applicable to our processing activities.

2. WHO WE ARE

The website kalaharibiltong.co.za is operated by:

Trading As: Kalahari Biltong
Website: https://kalaharibiltong.co.za

For purposes of POPIA, the business responsible for determining how and why your personal information is processed is referred to in this Privacy Policy as “Kalahari Biltong”, “we”, “us” or “our”.

3. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you use our website, we may collect information including:

Full name and surname
Email address
Telephone or mobile number
Billing address
Delivery address
Account login information
Order and purchase information
Products purchased
Payment-related information
Information provided when contacting us
Information submitted through website forms
Marketing and communication preferences
IP address
Browser and device information
Website usage information
Cookies and similar technologies

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

4. WHEN WE COLLECT YOUR INFORMATION

We may collect personal information when you:

Visit our website
Create an online shopping account
Place an order
Request a quotation or invoice
Make or attempt to make a payment
Subscribe to marketing communications
Contact us by email, telephone or through a website form
Submit an enquiry
Request assistance with an order
Participate in a promotion or competition
Interact with our website or online advertising
Otherwise voluntarily provide information to us

5. WHY WE USE YOUR PERSONAL INFORMATION

We may process your personal information for legitimate business and operational purposes, including to:

Process and fulfil orders

We use your information to:

Process purchases
Confirm orders
Prepare products for delivery
Arrange delivery
Provide order updates
Handle returns, refunds or complaints
Provide customer support

Process payments

Payments made through our website may be processed through third-party payment service providers, including Yoco.

We do not necessarily receive or store your full payment-card details where these are processed directly by the relevant payment provider.

Payment providers may process your information in accordance with their own privacy policies and terms.

Communicate with you

We may use your contact details to:

Respond to enquiries
Confirm orders
Provide customer service
Communicate important information relating to your purchases
Respond to complaints or requests

Improve our website

We may use website and usage information to understand how visitors use our website and to improve our products, services, website functionality and customer experience.

Marketing

Where permitted by law and where required, with your consent, we may use your contact information to send you information about:

New products
Special offers
Promotions
Discounts
Kalahari Biltong news
Other relevant marketing communications

You may unsubscribe from marketing communications at any time.

6. LAWFUL PROCESSING

We process personal information in accordance with applicable legal requirements.

Depending on the circumstances, processing may be based on:

Your consent;
The performance of a contract with you, such as processing and delivering an order;
Compliance with a legal obligation;
Protecting legitimate interests;
Our legitimate business interests, where permitted by applicable law; or
Another lawful basis recognised by applicable legislation.

POPIA requires responsible parties to process personal information lawfully and in accordance with its conditions for lawful processing.

7. INFORMATION SHARED WITH THIRD PARTIES

We do not sell your personal information.

We may, however, share relevant information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Payment service providers

For example, Yoco, where applicable, to securely process online payments.

Courier and delivery providers

We may provide your name, contact details and delivery address to courier or delivery companies so that your order can be delivered to you.

Website and technology providers

We may use hosting providers, website service providers, email providers, security services, analytics providers and other technology suppliers to operate and secure our website.

Professional advisers

Where reasonably necessary, information may be shared with professional advisers such as accountants, auditors, legal advisers or other service providers.

Law enforcement and regulatory authorities

We may disclose information where required or permitted by law, regulation, court order or a lawful request from a competent authority.

Third parties receiving personal information are expected to process it appropriately and securely and, where applicable, in accordance with their own legal obligations.

8. PAYMENT INFORMATION

When you make an online payment, payment information may be processed by the applicable third-party payment provider.

Kalahari Biltong does not intentionally request or require customers to send complete card numbers, PINs, passwords or other confidential banking credentials to us by email, WhatsApp or other unsecured communication channels.

You should never provide your full banking or card credentials to anyone claiming to represent Kalahari Biltong.

9. COOKIES

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help a website remember information and understand how visitors use the website.

We may use cookies to:

Keep the website functioning correctly
Remember shopping-cart information
Improve website functionality
Understand website traffic
Improve user experience
Analyse website performance
Support marketing and advertising activities where applicable

You can configure your browser to refuse or restrict cookies. Certain website functions, including shopping-cart or account functionality, may not operate correctly if cookies are disabled.

10. WEBSITE ANALYTICS AND MARKETING TECHNOLOGIES

We may use analytics, advertising or marketing technologies to understand website activity, measure advertising performance and improve our online presence.

Depending on the technologies active on the website, these may include services such as analytics platforms, advertising platforms, social-media pixels or similar tools.

These technologies may collect information such as:

IP address
Browser information
Device information
Pages visited
Referring website
Approximate location
Website interactions
Advertising interactions

Where applicable, these services may process information according to their own privacy policies.

11. INFORMATION SECURITY

We take reasonable and appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Destruction
Unauthorised disclosure

The Information Regulator recommends appropriate security measures, including access controls and safeguards designed to prevent unauthorised access or accidental disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account or information has been compromised.

12. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

The nature of the information;
The purpose for which it was collected;
Whether an ongoing business relationship exists;
Legal, accounting or tax requirements;
The resolution of disputes or complaints; and
Our legitimate business requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

13. YOUR RIGHTS

Subject to applicable law, you may have rights including the right to:

Ask whether we hold personal information about you;
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of information where legally appropriate;
Object to certain processing;
Withdraw consent where processing is based on consent;
Request information about how your personal information is being processed;
Complain about the processing of your personal information.

The Information Regulator provides mechanisms for POPIA complaints and requests relating to correction or deletion of personal information.

We may need to verify your identity before processing certain requests.

14. DIRECT MARKETING

Where required by applicable law, we will obtain the appropriate consent before sending direct electronic marketing communications.

You may opt out of marketing communications at any time by:

Using the unsubscribe option provided in an email;
Contacting us directly; or
Following any other opt-out method made available by us.

Opting out of marketing will not prevent us from sending necessary transactional communications, such as order confirmations, delivery updates or important account information.

15. CHILDREN’S INFORMATION

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect children’s personal information for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can investigate and take appropriate steps.

16. CROSS-BORDER PROCESSING

Some of our technology, hosting, payment, analytics, communication or other service providers may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable legal requirements.

POPIA contains specific requirements concerning certain transfers of personal information to third parties in foreign countries.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment platforms, social-media platforms or other external services.

Once you leave our website, the privacy practices of the third-party website will apply.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

18. DATA BREACHES

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, we will notify affected parties and/or the relevant regulatory authority.

The Information Regulator provides a process for reporting personal-information security compromises.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

Our business;
Our website;
Our services;
Technology;
Applicable legislation; or
Our privacy practices.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

21. COMPLAINTS

If you have raised a privacy concern with us and are not satisfied with the manner in which it has been handled, you may have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and PAIA.

Information Regulator (South Africa)
Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160

22. ACCEPTANCE

By using the Kalahari Biltong website, you acknowledge that you have had an opportunity to read this Privacy Policy.

Where consent is required by applicable law, we will request consent in the manner required by law.

This Privacy Policy should be read together with our Website Terms & Conditions, Cookie Policy and other applicable website policies.

Last Updated: 13 August 2026